Outcomes of environmental appraisal of different hospital waiting areas
2003
Environment and Behavior
Journal Article
Issue 6
Volume 35
Pages 842-869
Author(s): Leather, P., Beale, D., Santos, A., Watts, J., Lee, L.
Hospitals can be unfamliar environments and can create negative feelings and stress. The physical environmentcan be a source of stress or haved an effect on coping resources. Past research identifies disparities and hierarchical differences between the way environmental needs and desires are prioritized for clinical and medical staff; inpatients; outpatients; and visitors. Few studies evaluate ambulatory care environments.
Added October 2012
Patient Satisfaction: Evaluating the Success of Hospital Ward Redesign
2007
Journal for Healthcare Quality
Journal Article
Issue 3
Volume 29
Pages 44-49
Author(s): Kline, T. J. B., Baylis, B. W. , Chatur, F., Morrison, S. A., White, D. E. , Flin, R. H., Ghali, W. A.
Numerous studies asses of the quality of patient care through patient satisfaction measures, and others gauge the interaction between caregivers and patients, but physical facilities are also cited as an important contributor to the patient experience. This study considers a Canadian context, where standards differ from those in the US (e.g. semi-private and ward rooms at the time of the study) and patient satisfaction may be less intrinsic as a benchmark, due to the government structure of care.
Added October 2012
