Identifying medical center units with disproportionate shares of patient complaints
1999
The Joint Commission Journal on Quality Improvement
Journal Article
Issue 6
Volume 25
Pages 288-99
Author(s): Pichert, J.W., Federspiel, C.F., Hickson, G.B., Miller, C.S., Gauld-Jaeger, J., Gray, C.L.
Added October 2012
A place to heal: Environmental sources of satisfaction among hospital patients
2002
Journal of Applied Social Psychology
Journal Article
Issue 6
Volume 32
Pages 1276-1299
Author(s): Harris, P. B., McBride, G., Ross, C., Curtis, L.
Visits to the hospital might be infrequent, but are often associated with strong emotions. Considering patient needs reflects the growing focus on service quality and patient satisfaction, which now join clinical quality as a holistic approach to health care delivery. This study identifies sources of environmental satisfaction and dissatisfaction among hospital inpatients and examines the relative contribution of environmental satisfaction to the overall hospital experience.
Added October 2012
Effects of waiting on the satisfaction with the service: Beyond objective time measures
1998
International Journal of Research in Marketing
Journal Article
Issue 4
Volume 15
Pages 321-334
Author(s): Pruyn, A., Smidts, A.
Wait times are a persistent concern in healthcare today. It is a concern that healthcare shares with other service industries. To counter this waiting areas provide numerous distractions- TVs, magazines, vending machines, computer kiosks etc. The efficacy of these distractions is beginning to be studied in greater detail today.
Added October 2012
An exploratory study into the factors that influence patients' perceptions of cleanliness in an acute NHS trust hospital
2007
Journal of Facilities Management
Journal Article
Issue 4
Volume 5
Pages 275-289
Author(s): Whitehead, H., May, D., Agahi, H.
Added September 2014
Link between patients' perceptions of their acute care hospital experience and institutions' injurious fall rates
2011
Journal of Nursing Care Quality
Journal Article
Issue 2
Volume 26
Pages 151-60
Author(s): Tzeng, H. M., Hu, H. M., Yin, C. Y., Johnson, D.
Added September 2014
Hospital outpatient perceptions of the physical environment of waiting areas: the role of patient characteristics on atmospherics in one academic medical center
2007
BMC Health Services Research
Journal Article
Author(s): Tsai, C. Y., Wang, M. C., Liao, W. T., Lu, J. H., Sun, P. H., Lin, B. Y., Breen, G. M.
Added September 2014
Ambulatory infusion suite: pre- and post-occupancy evaluation
2012
Building Research & Information
Journal Article
Issue 6
Volume 40
Pages 700-712
Author(s): Shepley, M.M., Rybkowski, Z., Aliber, J., Lange, C.
The authors refer to the lack of research on the design of cancer facilities while emphasizing the need to study the impact of the physical environment of infusion suites on patient experience. This study evaluates the perceptions of patients and staff of two infusion suites – old and new, specifically in connection with social interaction, privacy, and access to nature.
Added December 2014
Patient Perceptions of the Environment of Care in Which Their Healthcare is Delivered
2016
HERD: Health Environments Research & Design Journal
Journal Article
Issue 3
Volume 9
Pages 31-46
Author(s): LaVela, S. L., Etingen, B., Hill, J. N., Miskevics, S.
Added April 2016
