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Findings from a full cycle POE at Hennepin Healthcare Clinic and Specialty Center



A growing awareness of how healing environments influence modern health care encouraged an exploration of why space matters to the environmental quality and character of the patient, staff, and visitor experience for the new Hennepin Healthcare Clinic and Specialty Center (CSC) in Minneapolis, Minnesota. Through a pre- and post-occupancy evaluation of select clinics moving to the new building, information was gathered to serve as a baseline measurement prior to occupying the new facility and collected again after occupancy. The study provides a model for building research partnerships to engage in pre- and post-occupancy research and for incorporating operational and patient outcome metrics into the study design. Conducting a full-cycle POE in partnership with the health care organization allows a greater depth of evidence-based design knowledge to inform project stakeholders, design teams, and future decisions.


Learning Objectives:

  1. Evaluate study design and methodology for  developing health care pre- and post-occupancy studies
  2. Describe and compare pre- and post-occupancy study findings from patient and staff perspectives on environmental quality for influencing visit and brand experience
  3. ​ Illustrate the value of collecting full-cycle POE data, including baseline performance measures, to build knowledge for future design and key decisions
  4. Recognize unique partnerships to engage in the study of the built environment

Speaker: Stefnee Trzpuc,  Principal, Design Research and Knowledge Management, BWBR

This course is for internal staff only.


EDAC Course ID:
February 5, 2020
Class Frequency:
Lecture/Educational Session