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The Intersection of Hospitality and Healthcare

Course Description

Healthcare organizations challenged by staff shortages and burnout, as well as attracting and retaining patients, are turning to hospitality concepts as a way to elevate the human experience and in turn remain competitive. By understanding the origins of hospitality, we see that it is a deeply embedded human activity. It is who we are as human beings and when done right, it provides for fundamental human needs such as psychological and physical security, belonging, and wellbeing. With a focus on guest-host relationships, designing for hospitality in healthcare environments can enable protection to lower stress and anxiety, intellectual welcome to be inclusive of all, and table fellowship to encourage sharing and trust.


Learning objectives:

  • Understand the origins of hospitality and its support for fundamental human needs. 
  • Explore the host-guest relationship and identify the role of administration, staff, patients, and families or support persons in the hospitality equation. 
  • Learn how the 3 design considerations of protection, intellectual welcome, and open table can provide safety, security, inclusion, belonging, and trust. 
  • Explain how relation-based hospitality elevates the human experience and improves healthcare.

Presenters: Michelle Ossmann, Director, Knowledge and Innovation, MillerKnoll / Herman Miller, Gail Caldwell, Nurse Consultant


EDAC Course ID:
November 8, 2023 to November 8, 2026
Class Frequency: