Insights & Solutions

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of communication.  

Learn about: the contribution technologies made to improve patient outcomes, the use of multiple technologies to improve patient care, and the strategies used by the design team to avoid creating a solitary feeling for the nurses working in a decentralized configuration. 

Learn about: the ways facility design can support the patient-centered medical home model, the key issues and challenges associated with implementing this model and the outcomes that can be positively impacted through patient-centered medical homes.

Learn about: the key noise issues facing the industry today, design strategies that can be implemented to mitigate noise, the problems with spaces that are too quiet.

Learn about: why hospitals starting to care more about noise issues, new metrics for noise measurements and why measuring noise in unoccupied rooms is important and holistic approaches to sound reduction.