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Webinar

The Wicked Problem of Waiting Rooms: It’s About People, Not Process
July 2014 ∘ Webinar

The waiting room continues to be a major problem area in terms of patient and family experience, as well as organizational efficiency. Healthcare organizations struggle to accommodate high patient volumes and a variety of acuity levels, while patients and families deal with a roller-coaster of emotions, long wait times, and lack of privacy. The majority of research on the topic of waiting room design is based in case studies, which provide little generalizable evidence for further application.
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Webinar

Curing the Noise Epidemic: How Loud is Your Design?
May 2014 ∘ Webinar

From heightened anxiety and stress, to medical errors, to staff burnout, to HIPAA violations, that hospital noise is pandemic is well known. Ongoing efforts to reduce noise in hospitals, including the “quiet at night” campaigns, have limited success due to a misunderstanding regarding the characteristics of a restful environment. The auditory environment is the least controllable and the most pervasive, involving communications, technology, family dialogue, sounds of recovery and sounds of disease. This webinar provides both insights and frameworks for creating a healing, restful environment.
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Design Strategies

Design Strategies — Noise
May 2014 ∘ Design Strategies
Overview

HCAHPS scores related to noise in the hospital environment are typically among the lowest. Acoustic intervention packages implemented by healthcare organizations are often a combination of built environment and operational measures.  

 

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