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Noise affects patient safety and health, and is an important part of the patient experience. Patients often complain about noise levels during their hospital stay, but there are many interventions available to support a healthier and more comfortable environment.
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Insights & Solutions

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July 2014 Webinar

The waiting room continues to be a major problem area in terms of patient and family experience, as well as organizational efficiency. Healthcare organizations struggle to accommodate high patient volumes and a variety of acuity levels, while patients and families deal with a roller-coaster of emotions, long wait times, and lack of privacy. The majority of research on the topic of waiting room design is based in case studies, which provide little generalizable evidence for further application.

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May 2014 Webinar

From heightened anxiety and stress, to medical errors, to staff burnout, to HIPAA violations, that hospital noise is pandemic is well known. Ongoing efforts to reduce noise in hospitals, including the “quiet at night” campaigns, have limited success due to a misunderstanding regarding the characteristics of a restful environment. The auditory environment is the least controllable and the most pervasive, involving communications, technology, family dialogue, sounds of recovery and sounds of disease. This webinar provides both insights and frameworks for creating a healing, restful environment.

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Design Strategies
May 2014 Design Strategies

HCAHPS scores related to noise in the hospital environment are typically among the lowest. Acoustic intervention packages implemented by healthcare organizations are often a combination of built environment and operational measures.  


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