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Perception of Cleanliness

Environmental cleanliness affects the patient experience, patient satisfaction, perceived service quality, and actual quality in terms of infection prevention. Successfully achieving certain levels of cleanliness requires an interdisciplinary approach that involves the building design, operational and policy changes, education of personnel, and cultural changes to the organization.  
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Insights & Solutions

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Interview
January 2016 Interview

Learn about: the importance of considering patients' perceptions of cleanliness, ways to look beyond patient perception of cleanliness to create a truly clean environment, and things architects and designers can do to help create clean spaces. 

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Interview
January 2016 Interview

Learn about: the frustrations associated with maintaining clean spaces, the ways designers and architects can set the stage for maintiaining clean spaces, and the importance of training staff to observe patient behavior.  

Blog
January 2016 Blog

It’s the little things that matter when it comes to the message you are sending your patients and their families. In other words, the better your waiting rooms and public spaces look, the louder the message you’ll send to your audience that you care about them, their comfort, and their safety.

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