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Perception of Cleanliness

While The Center believes that the information in this resource is valid, it has not fact-checked the information or tested any findings. The Center disclaims any warranties, expressed or implied, regarding this content.


Environmental cleanliness affects the patient experience, patient satisfaction, perceived service quality, and actual quality in terms of infection prevention. Successfully achieving certain levels of cleanliness requires an interdisciplinary approach that involves the building design, operational and policy changes, education of personnel, and cultural changes to the organization.  
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Insights & Solutions

Blog
January 2016 Blog

It’s the little things that matter when it comes to the message you are sending your patients and their families. In other words, the better your waiting rooms and public spaces look, the louder the message you’ll send to your audience that you care about them, their comfort, and their safety.

Blog
January 2016 Blog

Your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores reflect your patients’ views of the cleanliness of your facility. Yet their visual perceptions might not match the reality of your environment.

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